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Shipping
We offer Free Shipping on all UK orders. Tracking will be provided for all orders, you will be sent an email with a tracking number once your order is dispatched so you can see where your freezeframe order is at all times
Returns & Exchanges
Thank you for your purchase on www.freeze-frame.uk. We value you as a member of the freezeframe family and strive to meet your expectations with our products. In fact, we are so certain that you will love freezeframe, that we offer this risk-free guarantee. If you are dissatisfied with your purchase, as long as you have used the product in accordance with the instructions, you may request a refund within 30 days of the order date on the packing slip. To ensure a timely refund, please contact Customer Care by emailing customercare@freeze-frame.uk with the reason why you are dissatisfied with your purchase to obtain a Reference Number. A return will not be accepted without a Reference Number nor without the purchased item(s).
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